Because I feel they are trying to get out of paying the claims. I've been on the phone all morning with them, and have gotten nowhere. The psychologist has to talk to them again today, and figure out why they are flatly denying all the claims. My parents have Value Options, and they too have outstanding claims that aren't being paid, for my brother. I was wondering if anyone else has had problems with this company. I'm going to write to my health care provider and try to get them to switch companies for mental health care. It's just been ridiculous.