gcvmom
Here we go again!
Well, I mailed a certified letter on Monday addressed to the COO of my credit union and cc'd the CU president as well.
In my very first sentence I bluntly told them that I was angry and felt victimized, and then went on to explain the situation that had taken place over the weekend with the five surprise overdraft charges. Suffice to say my outrage was explicitly conveyed.
About 10 minutes ago I received this email:
I am one happy squeaky wheel tonight!
In my very first sentence I bluntly told them that I was angry and felt victimized, and then went on to explain the situation that had taken place over the weekend with the five surprise overdraft charges. Suffice to say my outrage was explicitly conveyed.
About 10 minutes ago I received this email:
Hello gcvmom
I am responding to your letter dated January 2nd, 2010 regarding the fees assessed to you. I tried calling, but your number was busy. [I was on the phone with husband tonight.] First, please accept my apologies for the frustration you have incurred in requesting the reversal of your fees and also the delay in receiving the account verification. After checking with the Department who handles our account verification, they cited no delay in any processing as we have a number of these that are processed daily. I am not sure what the delay was for your husbands, but if they are still waiting on it, please ask them to fax to me at 408-731-4053.
A brief explanation on the process is when you deposit you checks into an ATM, the first $100.00 is available to you and based on you using a XX CU ATM or another Financial Institutions ATM, the funds could be on hold from 2-5 business days. The enclosed items have to be verified. Any deposits made at an ATM will likely incur a hold.
I have reversed all fees totaling $140.00. In the future, please visit a shared branch if a XX CU Branch is not near so you do not experience a delay in your posting.
Thank You for being a loyal member of XX CU. We appreciate your Business. I can be reached at the phone number below if you need to discuss this issue further. Thanks
XXXX
Vice President
Branch Admin/Business Svcs
XX Union
I am one happy squeaky wheel tonight!