Update on my Credit Union "Issues"

Discussion in 'The Watercooler' started by gcvmom, Jan 6, 2010.

  1. gcvmom

    gcvmom Here we go again!

    Well, I mailed a certified letter on Monday addressed to the COO of my credit union and cc'd the CU president as well.

    In my very first sentence I bluntly told them that I was angry and felt victimized, and then went on to explain the situation that had taken place over the weekend with the five surprise overdraft charges. Suffice to say my outrage was explicitly conveyed.

    About 10 minutes ago I received this email:

    I am one happy squeaky wheel tonight! :D
  2. flutterby

    flutterby Fly away!

    I really don't like the hold on payroll checks. I don't like the hold on any of your funds since you've been a member with them for so long. My bank does that for the first 6 months of a new account only. $100 was/is available immediately and the rest was available in 5 days. After 6 months, no hold at all on any amount.

    But, I am glad they refunded the fees.
  3. gcvmom

    gcvmom Here we go again!

    See, Heather I'm glad you tell me things like that because if you have services like that then I have to think SOME place near me would offer it as well. So I'll thank them for their refund and then I may just keep shopping for a new place anyway.
  4. Suz

    Suz (the future) MRS. GERE

    Yeah, that was my point as well. You've been a loyal and profitable member for 25 years. There's no reason on earth why you should have ANY holds on ANY of your checks.

    I would followup this person's email with a phone call. I would thank this person for reversing the fees and to see how you can have your account coded "no holds." With computers the way they are, I can't believe this can't be done.

    Good job, J!

  5. gcvmom

    gcvmom Here we go again!

    The VP gal called again tonight and this time our phone wasn't busy :p She wanted to be sure I got her email and that I knew the fees were reveresed. She explained again that since I deposited the check in a non-CU atm, it takes several days to get to them AND each institution has their own rules for limits on what checks they'll allow to process through without a hold. Whatever. I've learned my lesson. She said to call her directly if I have any other situations like this that come up where I'm concerned about funds being made available and she'll take care of it.

    I just may make the switch anyway. I'll be researching my options in the coming weeks.
  6. ML

    ML Guest

    Sweet Victory!
  7. DazedandConfused

    DazedandConfused Active Member