I decided to call the company that manages our insurance mental health benefits. I hadn't formally started the appeal process as they are requesting school testing results first. So had been working on that (and banging my head against brick wall) So I call the number on the back of the card and asked... ok... I am trying to get things done that was requested on the denial. BUT, in the mean time... what are we to do when difficult child is in melt down mode, yelling, screaming, throwing, trying to run out of the house. Basically told... take to ER or call police. By then she had pulled up a copy of the letter, read it, and then said... Cenpatico manages the funds for mental health. Healthwave 21 manages the funds for medical health. Since the neuropsychologist requested the testing based on possible brain disfunction based on prenatal alcohol use, the medical health fund should pay for it. I asked for the depart to call for that (they manage quite a few different state ins) and she didn't know. So now, I have called the neuropsychologist back and left a message to see if they can try to refile it to the medical insurance and get preauthorization. I called the medical side - but the recording said every one was in a meeting! Could it be a Christmas luncheon??? I am getting furious. KSM