Jess was at the party store with my dad and thank you. Some guy was on a ladder, dropped something and fell on her. This was Wednesday. The person left, which made her wonder if it was an employee (from the description of the guy, it wasn't). There was an employee nearby and she didn't say anything, which made Jess think there was nothing to be done about it. By the time she got home she was sore. And it was getting worse. I called the store, talked to a "manager" who said to call back TODAY to report it to the general manager. So I did. It took 3 calls today to get to the GM. I left messages that were not given to the GM! I even have the people's NAMES that I left messages with. The GM wanted to know why I waited so long to report it!!! I DIDN"T wait. I called that day. I ALSO sent emails and 'contact us" forms to the corporate office, AND called and left 4 messages at the corporate offices. NO ONE called me back, or emailed me or anything. NO ONE CARED IF MY daughter WAS HURT. I am getting pretty sick of this. The GM did finally call me back (after 5 on Friday, of course) and got info to fill out a report for insurance. Jess thinks if they would just give her a costume that woudl be fine. But I am looking at more doctor bills, probably another prescription or two, and I have a kid who is in pain. We DID force her to go to school, but she has been miserable and clearly hurting. WHY did they have me wait? Why didn't they return phone calls or emails?? ARRGGH! Thanks for letting me get this out. It just seems so unfair that she has gotten hurt again.