Brandon went to a certain psychiatric hospital where his doctor is affiliated. The insurance co told us this was the place to go to. They also told us this was one of the approved docs. We did the precertification on the mental health thingy. The hospital did also.
This was for his May hospitalization. We just got the paperwork and ins refused to pay because the hospital was out of network???
It is in their directory, they gave us the name over the phone, and it shows on their websearch engine?
When I called them about it I was told that it was just "how it is" by a snippy young lady. I refuse to accept this, especially as he has had a second hospitalization since then.
What steps should I take now?? Do I get the hospital accounts people to call? Or do I call and get a manager, or send a certified letter? Or do I ask someone in human resources to help with this battle?
Thanks,
Susie
This was for his May hospitalization. We just got the paperwork and ins refused to pay because the hospital was out of network???
It is in their directory, they gave us the name over the phone, and it shows on their websearch engine?
When I called them about it I was told that it was just "how it is" by a snippy young lady. I refuse to accept this, especially as he has had a second hospitalization since then.
What steps should I take now?? Do I get the hospital accounts people to call? Or do I call and get a manager, or send a certified letter? Or do I ask someone in human resources to help with this battle?
Thanks,
Susie