Star*
call 911........call 911
Nine years - Nine years I've been a loyal customer.
December I go in and buy THREE phones not cheap ones either, and I buy insurance on all of them.
Two months ago? MY phone starts acting whacky. Dropping calls, blocking texts, blocking pictures.
I call tech support, spend 2 hours (no exaggeration) on the phone, he's frustrated, I'm exhausted, they fix what they can, my neck is a ? I hang up, I'll call back later.
Next day I call back - 2 more hours (no exaggeration) on the phone the tech finally gives ME the reset codes for My OWN phone. tells me if it acts up again do a master reset. OMG.
Life goes on and FFWD to last week. Phone acts up again dropping calls, delaying calls, error messages, only allows me 20 texts then wants me to dump my cache, and memory, won't allow me to send picture. attachments, delays texts, error phone messages. VERY FRUSTRATING. So i take it to the ATT store.
Owner plays with it for an hour - gives me the warranty exchange # -
I call them. They ask me to try this, that, this that. (An hour later) I'm furious. I finally said "NOPE, not trying anything else this is bogus - give me a new phone. been there done that, I'm done. So they ask me if the phone has ANY scratches on it. I said one small one. GET THIS........Because THIS IS IMPORTANT.
They tell me - IF I want to have a "free" warranty phone sent to me I will have to get the severity of the scratch verified. I said - "well I take very good care of my things, AND I just had the OWNER of the store I bought this at look at it and HE said get the thing replaced, isn't his word good enough?" NO.
NO? Nope. No he's not a "real" ATT Store. What the H do you mean not a "real" store? - He's a retail store. (okay that went over me like a ton of lead). So the ATT guy puts me on hold and says "here's what I need you to do - I need you to take that phone to Fayetville, NC. today." Um..............."Um. NO. That's 250 miles plus one way. Are you kidding me?" man on the line says "If you want your phone replaced that's the only way I can do it."
so I cant' type what I said to him but it wasn't nice, and it involved a manager and the manager said I could take my phone to a store locally - OH REALLY? aND HOW MUCH ARE YOU PAYING ME TO DO THAT TODAY, because the closest one is like 30 MILES one way since the store I shopped at is NOT a "real" store and that manager is allowed to have YOUR logo, your ATT name, and you trust him with all that but NOT to get on the phone with YOU and tell you that my phone is not scratched, and since I've been a loyal customer of NINE years and not a liar ----I want compensated for my time and gas TODAY.
they said $5.00. I said (can't put that here) They said $10.00 I said (can't put that here either) I said TRY $50.00....2 hours and gas out of my day for a stupid scratch that you can hardly see???? You people are HIGH. So they came back and gave me $25.00. I took that.
I get to the store and the people there were in complete disbelief when I told them about driving to Fayetville, 250 miles from me (google it) one way - and I'm sure by the look on their face when I handed them the phone and showed them the "scratch" they thought "I" was "high". Until.........they.....called their own warranty department. Now my problem here is I pay for insurance every month on all my phones. I pay EXTRA for it. So what is the use? I didn't get the phone wet, I didn't drop it - it just quit working and I'm thinking a total of 8.5 hours of MY life standing around, sitting around and loosing calls? Give me a replacement.
So the ATT guy gets off the phone with the Warranty people - and the woman is DELIBERATELY S.L.O.W until she gets to the part about (and you pay shipping back) and she FLEW over that - so I had her repeat it, three times......until I finally said - SPELL IT OUT. She did. I said - YOU want ME to pay for SHIPPING BACK? After all this? ARE YOU SERIOUS? I don't agree to that and since I'm being recorded you can put me on hold, get a manger on the line and FIND one that will agree to PAY for the shipping lable to send the phone back. So she says "We will pay to send the DAMAGED phone" and I cut her off - I said THE PHONE is not DAMAGED. You are recording me and again - there is NO damage to this phone it is non-working, not DAMAGED. See----if I agree at any time in this conversation that it's damaged? It voids my warranty..........ohhhhhhhhhhhh. Tricky.
So then she says if they send it 2-3 days priority - they bill that to my account...WHAT???? NO NO NO NO NO. YOU SEND IT GROUND.........and YOU pay for it. O.M.G.
I'm going to do some checking around - because December will be my one year and I have a 2 year contract - but I swear loyalty got me NOTHIng.........
Oh and the phone? Not a new one. it's REFURBISHED. OMG. Are they serious?
This is the end of me and AT&T. And the sad thing is - They don't care.
drive to Fayetville - OMG.......yeah the gas money alone would buy me a new Iphone 4g....dude. DUH. If I could figure out how to get out of my contract free? I think i'd be gone and go with that walmart thing...
December I go in and buy THREE phones not cheap ones either, and I buy insurance on all of them.
Two months ago? MY phone starts acting whacky. Dropping calls, blocking texts, blocking pictures.
I call tech support, spend 2 hours (no exaggeration) on the phone, he's frustrated, I'm exhausted, they fix what they can, my neck is a ? I hang up, I'll call back later.
Next day I call back - 2 more hours (no exaggeration) on the phone the tech finally gives ME the reset codes for My OWN phone. tells me if it acts up again do a master reset. OMG.
Life goes on and FFWD to last week. Phone acts up again dropping calls, delaying calls, error messages, only allows me 20 texts then wants me to dump my cache, and memory, won't allow me to send picture. attachments, delays texts, error phone messages. VERY FRUSTRATING. So i take it to the ATT store.
Owner plays with it for an hour - gives me the warranty exchange # -
I call them. They ask me to try this, that, this that. (An hour later) I'm furious. I finally said "NOPE, not trying anything else this is bogus - give me a new phone. been there done that, I'm done. So they ask me if the phone has ANY scratches on it. I said one small one. GET THIS........Because THIS IS IMPORTANT.
They tell me - IF I want to have a "free" warranty phone sent to me I will have to get the severity of the scratch verified. I said - "well I take very good care of my things, AND I just had the OWNER of the store I bought this at look at it and HE said get the thing replaced, isn't his word good enough?" NO.
NO? Nope. No he's not a "real" ATT Store. What the H do you mean not a "real" store? - He's a retail store. (okay that went over me like a ton of lead). So the ATT guy puts me on hold and says "here's what I need you to do - I need you to take that phone to Fayetville, NC. today." Um..............."Um. NO. That's 250 miles plus one way. Are you kidding me?" man on the line says "If you want your phone replaced that's the only way I can do it."
so I cant' type what I said to him but it wasn't nice, and it involved a manager and the manager said I could take my phone to a store locally - OH REALLY? aND HOW MUCH ARE YOU PAYING ME TO DO THAT TODAY, because the closest one is like 30 MILES one way since the store I shopped at is NOT a "real" store and that manager is allowed to have YOUR logo, your ATT name, and you trust him with all that but NOT to get on the phone with YOU and tell you that my phone is not scratched, and since I've been a loyal customer of NINE years and not a liar ----I want compensated for my time and gas TODAY.
they said $5.00. I said (can't put that here) They said $10.00 I said (can't put that here either) I said TRY $50.00....2 hours and gas out of my day for a stupid scratch that you can hardly see???? You people are HIGH. So they came back and gave me $25.00. I took that.
I get to the store and the people there were in complete disbelief when I told them about driving to Fayetville, 250 miles from me (google it) one way - and I'm sure by the look on their face when I handed them the phone and showed them the "scratch" they thought "I" was "high". Until.........they.....called their own warranty department. Now my problem here is I pay for insurance every month on all my phones. I pay EXTRA for it. So what is the use? I didn't get the phone wet, I didn't drop it - it just quit working and I'm thinking a total of 8.5 hours of MY life standing around, sitting around and loosing calls? Give me a replacement.
So the ATT guy gets off the phone with the Warranty people - and the woman is DELIBERATELY S.L.O.W until she gets to the part about (and you pay shipping back) and she FLEW over that - so I had her repeat it, three times......until I finally said - SPELL IT OUT. She did. I said - YOU want ME to pay for SHIPPING BACK? After all this? ARE YOU SERIOUS? I don't agree to that and since I'm being recorded you can put me on hold, get a manger on the line and FIND one that will agree to PAY for the shipping lable to send the phone back. So she says "We will pay to send the DAMAGED phone" and I cut her off - I said THE PHONE is not DAMAGED. You are recording me and again - there is NO damage to this phone it is non-working, not DAMAGED. See----if I agree at any time in this conversation that it's damaged? It voids my warranty..........ohhhhhhhhhhhh. Tricky.
So then she says if they send it 2-3 days priority - they bill that to my account...WHAT???? NO NO NO NO NO. YOU SEND IT GROUND.........and YOU pay for it. O.M.G.
I'm going to do some checking around - because December will be my one year and I have a 2 year contract - but I swear loyalty got me NOTHIng.........
Oh and the phone? Not a new one. it's REFURBISHED. OMG. Are they serious?
This is the end of me and AT&T. And the sad thing is - They don't care.
drive to Fayetville - OMG.......yeah the gas money alone would buy me a new Iphone 4g....dude. DUH. If I could figure out how to get out of my contract free? I think i'd be gone and go with that walmart thing...