in exchange for 2.5 hours of my life! Haha. I took my car into the dealer for a simple oil change at 1:30 and didn't get out until almost 4PM! What should only take about 35 minutes took how long?? I was steaming mad when after trying to track down a manager or someone to find out what was up, they still wouldn't bring my car round front. I asked to see the general manager, but he was off today. The cashier woman overheard me say that I was going to refuse to pay and said she volunteered to get it approved for me to get a freebie. I said thank you, not really thinking it would go that easily. But it did. Apparently, everyone quickly learned that I had asked to speak with the general manager and wrote down his name and they were tripping over themselves after that to accommodate me. Holding open doors, forgoing the paperwork, drive up service, a free car wash coupon...wow! I was still annoyed that I lost all the time on my day off - I had so many little errands to run - but it was nice to finally get some action. What has happened to the service industry anyway? But how nice it is that I got a freebie?