Marcie Mac
Just Plain Ole Tired
My scanner on my HP copier/fax/scanner at work fried again - the thing is only about a year and a half old and I have replaced the scanner once already. I found out on line and thru our HO person whose hubby services all of the machines up there that there is a problem with this one particular model. I tell him what I need and asks him to suggest another HP for me, which he did.
So I look on line with a large nationwide office supply chain and find the one he suggested one and called them to order it. Can't - they have plenty in the warehouse on the EAST coast, but was told it wasn't cost effective to ship it to the WEST coast, but how about this printer...mmmm, no...well, this printer is good...mmm, no..I want this model. And am told, well, we can't sell you that one cause its not in stock HERE. Fine, I will pay for shipping..only to be told they can't do that cause they are not "set up" to do that.
Honestly, steam was comming out of my ears..I called my HO who called their service rep, and two days later, gosh knows how many supervisions we went thru - can't get this darn printer. And a part that made me want to claw at my face, we found out they had ONE in the warehouse up NORTH, but you know..its not cost effective to ship it down SOUTH. Who makes these rules, especially when you have a desperate customer willing to PAY for shipping???
I looked on line at the HP website and found the printer - for 400.00 less and free shipping. Got the corporate credit card and it will be in my office Monday.
I have been looking on line to find an email addy for the CEO of this chain just to let him know how STUPID this was - two days wasted on trying to buy something from his store.
Oh well, HP was more than happy to take my 2,500.00, and I am more than a happy camper now. But am not going to let it go till I work my way up the food chain at this corporation and make a big complaint. They are lucky that their paper is so cheap - our HO buys MEGA cases and cases from them - or else they would have lost our corporate account.
Does no one think out of the box anymore??
Sheesh
Marcie
So I look on line with a large nationwide office supply chain and find the one he suggested one and called them to order it. Can't - they have plenty in the warehouse on the EAST coast, but was told it wasn't cost effective to ship it to the WEST coast, but how about this printer...mmmm, no...well, this printer is good...mmm, no..I want this model. And am told, well, we can't sell you that one cause its not in stock HERE. Fine, I will pay for shipping..only to be told they can't do that cause they are not "set up" to do that.
Honestly, steam was comming out of my ears..I called my HO who called their service rep, and two days later, gosh knows how many supervisions we went thru - can't get this darn printer. And a part that made me want to claw at my face, we found out they had ONE in the warehouse up NORTH, but you know..its not cost effective to ship it down SOUTH. Who makes these rules, especially when you have a desperate customer willing to PAY for shipping???
I looked on line at the HP website and found the printer - for 400.00 less and free shipping. Got the corporate credit card and it will be in my office Monday.
I have been looking on line to find an email addy for the CEO of this chain just to let him know how STUPID this was - two days wasted on trying to buy something from his store.
Oh well, HP was more than happy to take my 2,500.00, and I am more than a happy camper now. But am not going to let it go till I work my way up the food chain at this corporation and make a big complaint. They are lucky that their paper is so cheap - our HO buys MEGA cases and cases from them - or else they would have lost our corporate account.
Does no one think out of the box anymore??
Sheesh
Marcie