Argh! So the mall management or lawyer (didn't say who it was, just on behalf of the mall) called. First, the information booth clerk wrote down the wrong entry way that we fell last night. I told him I said I was coming in through food court doors and never mentioned any other entrance so how am I at fault that this woman wrote down the wrong entrance? Answer, its not. Of course his attitude built. he was ignorant from the second he asked to speak to me. Then he told me I should have had security come who would have taken me upstairs to a private office, taken a proper legal incident report, photographed my boots and treads to confirm that they were not the cause of my fall, taken me to photograph where I fell and walk them through it, and pulled the video for the doors. My response was the information clerk never told me this could be done, she had no idea and that is a management level FAIL to not train their people to know what to do when management is off site. Not MY issue. And said since you pulled the wrong mall door tapes this morning you can easily pull the proper ones. Claims he has reports in front of him they salted and sanded twice yesterday on teh sidewalks. Well the sidewalk is a perimiter one around the building, not the parking lot beyond those little sidewalk squares. And there was snow caked into my dark brown cords and my white and black coat and no, there was no salt nor sand on me or on the ground. So the sidewalk sanded means nothing to me. I only spoke in a snarky tone when he wore me down with his ignorance and attitude. After he said "Since you didn't follow procedure and I have no tape at that specific door showing any persons falling, I can't do anything for you and you should have taken the proper steps last night when you CLAIM it occurred". I snapped back I didnt ask for him to "Do anything for me", and that he watched the wrong damn tape. I then said seems we have little left to say except I am asking what happens next as it is a failure on their part to instruct employees to instruct customers to security for their "procedures", and I DID go to find management to file a report. He barked he'd have security call to arrange for a meeting for a report to be taken and a time their insurance and lawyer can be present. I said fine and hung up. I am NOT going to meet these people given the way I was spoken to. Yet i darn well am filing that incident report. i could give a rats patootie about any kind of compensation or law suit. However if I don't heal right or have longer lasting muscle or nerve issues or complications from the crack to my head, I'd be an idiot to not protect myself. And I can't know for a few more days at least if I'm going to rebound which hopefully I will and this can all be done with. But meanwhile, IF I have any problems that don't heal, this is my right to have them document what went on etc to ensure protection for any possible medical stuff etc. I contacted a law firm and spoke with them in depth. They are callign back this afternoon and will have someone fromt heir office come get papers signed by me here at home afterwards. They will then be serving some type of documents to the mall management/insurance and I am told that they think they will NOT allow a meeting with them and me given their ignorance in that call. Instead the lawyer will write a formal incident report to serve to them. Argh! I didn't need to do a lawyer thing. Just take my beeping report for me just in case. And if i heal good, count yourselves lucky. But now??? I'm fit to be tied!!!