I'll try to be brief. Two part situation/problem. Our banking stuff was hacked. Our bank made a huge error as someone called on the phone pretending to be us and requested changes which resulted in them (bad guys) getting ahold of all of our stuff...accounts, credit cards. Sadly, I had just mailed out a bunch of checks. We also have many things on automatic bill pay. Our Difficult Child account is on that platform as well. As well as my husband's business acounts. I do most of the bookkeeping and banking. We caught it quickly, so on the positive side, nothing seems to have been stolen. We don't know if they were going to make checks to use, or if they were looking for where we do business....they already have lots of our personal info and now they have more. Our accounts were shut down. This caused a huge mess. Many bounced checks. Many fines. Our representative at the bank has always been nicer to me than my husband. Interestingly, I don't think it is a flirtatious thing. She is a mild mannered, pleasant woman. I did lose my temper at the bank recently when the manager acted like this mess was no big deal. BUT, I don't think that is the main problem...with reference to my main problem and question. Especailly since the problem with the bank rep started before the identity fraud situation. The representative at the bank who handles mostly smaller items re: personal checking etc., always encourages us to call if we have any questions. However, she will rarely, if ever call ME back. Perhaps over the last few years, she has called me back once. However, if my husband calls, she either picks up the phone right then and there or calls back in a timely manner. When the incident with the fraud occurred, I realized there was an issue, called her, left a message that I strongly suspected fraud and to call me asap, she NEVER called me back. We had to replace all our accounts....new checks and and some credit/debit card/s. The credit card came, but not the debit card. I called to inquire and she did not call me back. I emailied her and she did not call me back. My husband called and she immediatley picked up the phone and he asked her about the debit card and she explained the situation. She is of a different cultural background and he was wondering if my direct way of speaking or her concern that I'm mad about the bank mess up might make her hesitate to speak with me. We both were wondering if culturally or just simply personally it is uncomfortable for her to cope with conflict. Don't think it really matters all that much what is the situation...just curious, I suppose. As near as I can figure it, she was barely returning my phone calls prior to this incident and now that there is much conflict between us and the bank, she seems to have made the personal decision to NOT return any of MY phone calls. So, when my husband called re the debit card and she answered immediately he said "do you have call waiting?" She faintly said "yes." He then said that it was important for her to answer not only his calls, but those of his wife. She then said that she is often with another customer or away from her phone and she can't answer all the calls that come in all the time. NOTE: She often answers HIS calls immediately. I am FLUMMOXED. GOBSMACKED. TICKED OFF. OUTRAGED. WTH IS THIS? Are we in the 1950s? We are in the middle of like three mini crisis over here and are big time overwhelmed, so I can not cope with this at the moment. At some point when things calm down, we are taking our money out of this bank. Wish I could do it immediately...believe me, if I could, I WOULD! Questions: 1. Anybody have any advise re: identity theft? We have passworded all our accounts and we have both contacted transunion and put that new credit card freeze thing in place for the next three months...but we both plan on doing it every three months for a very long time. 2. Anybody have any thoughts on how you would handle this situation with the woman from the bank? Thank you.